The End of the World News
More and more is happening…. More connectivity occurs now in a calendar year than occurred in a million years a billion years ago. So...
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Stephen Loynd
Jul 30, 20206 min read
Tiger Burning Bright: GPT-3 Released into the World
I spoke with a very special person whose name is not relevant at this time, and what they told me was that my framework was perfect. If I...
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Stephen Loynd
Jul 22, 20207 min read
Along the Frictionless Plane: The Case of ThinScale
Innovation, security and end-user experience are at the core of our ethos and act as touchstones throughout the development process...
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Stephen Loynd
Jul 13, 20205 min read
Twilio & Electric Imp: Testing Business Models in the Wild
On July 9, 2020, Twilio announced that it had recently acquired Electric Imp (which had raised over $40 million in funding prior to the...
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Stephen Loynd
Jul 9, 20208 min read
Managing a Chaotic Network Environment: Choose Reinforcements Wisely
In 2020, enterprise telecommunications infrastructure is a communications ecosystem in a state of flux. This expanding, often vast...
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Stephen Loynd
Jun 29, 20208 min read
Can Offshore Outsourcing Keep up with the Kardashians?
The perfect date for me would be staying at home, making a big picnic in bed, eating Wotsits and cookies while watching cable TV. - Kim...
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Stephen Loynd
May 12, 20208 min read
Outsourcing vs. a New Hamiltonianism: is a Future Duel Inevitable?
Last week, a story on outsourcing caught my attention. The Tennessee Valley Authority (TVA) – the largest United States government-owned...
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Stephen Loynd
Apr 5, 20209 min read
Gazing Toward a Digital Shore
The name of the seminar was “Paradigm Shifts.” It was one of my first required college classes. In retrospect, it’s easy to see that our...
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Stephen Loynd
Mar 26, 20207 min read
Outsourcing: Etherized Upon a Table?
For sixteen years as an analyst, I’ve been hearing one constant refrain from business process outsourcing (BPO) and contact center...
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Stephen Loynd
Feb 29, 20209 min read
Groans of Globalization (Present-Tense Sci-Fi)
Cromwell was about to ravage all Christendom; the royal family was undone, and his own forever established, save for a little grain of...
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Stephen Loynd
Feb 16, 20206 min read
Cisco: Racing to Deliver a Connected Digital Experience
The following are some thoughts on the recent Cisco Collaboration Analyst Summit, which I tuned into remotely via Twitter, LinkedIN, and...
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Stephen Loynd
Feb 7, 20206 min read
Avaya: Between the Push & the Pull
Avaya ENGAGE took place earlier this week. I followed along via Twitter and Facebook to think it through, seeking to discern what’s ahead...
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Stephen Loynd
Dec 6, 20194 min read
Genesys: A Cloudburst of Microservices
Toward 2020: Deeper into the Cloud Genesys, the private software company and customer experience (CX) platform supplier, held its annual...
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Stephen Loynd
Nov 27, 20194 min read
Ten Years Gone: Remembering a Blinkered BPO Backlash
The United States economy continues to chug along, and unemployment is at the lowest rate it’s been in half a century. When it comes to...
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Stephen Loynd
Nov 20, 20195 min read
The Strange Case of Europe's Missing Tech Giants (A Poirot-Inspired Mystery)
The Case Set Forth It was Saturday night, November 9, 2019 – less than two weeks ago – and I was thinking about how so much of history...
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Stephen Loynd
Oct 30, 20193 min read
The Teleperformance Innovation Experience Center (TIEC): Serving Disruptors & the Disrupted
The spring of 2004 seems like a long time ago. I was poking around online, trying to learn more about a company by the name of SR...
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Stephen Loynd
Oct 21, 20192 min read
The Virtual Office: Adapting to Unpredictable Times
An almost revolutionary ferment is in the air. Significant protests have flared-up in a range of cities such as Santiago, Hong Kong,...
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stephentloynd
Jul 2215 min read
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